It used to happen, but rarely, through several versions of the Mac OS, including when I still used Sierra, but since I've gone to Mojave (which has given me many other serious problems), I get the message all the time along with the flashing orange light, which comes on after clicking on "Epson Scan." Reinstall Epson Scan by following the instructions in your Start Here sheet.I've tried everything I've seen, here and everywhere I've looked at online (yes, including trying a different USB cable, disconnecting everything for a while and putting it back in, and more) to learn how to get my Epson Perfection V500 scanner to stop giving me the message about my MacBook Pro (with Retina Display) being unable to connect with the scanner. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Settings > Control Panel, double-click the Scanners and Cameras icon, and delete your scanner from the list of installed devices. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon.
Do one of the following:Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon.
With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility.
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